Parts Warranty & Shipping Policy

Mobility Direct works with reputable manufacturing companies and importers that are typically willing to support our customers in good faith when an item is defective or damaged upon receipt. When an item arrives that is defective, typically the manufacturing company will send a replacement part out at no additional charge to the customer. Items that are incompatible are not eligible for returns in most cases, please review the information on this page before placing your order.

Shipping Policy:

We do not guarantee shipping delivery times. Once an item is shipped, you will be subject to the return policy. If your item has not shipped, you can request a cancellation and we will issue a 100% refund to the payment method that was used to purchase the part.

Please follow the steps below to help us provide you with a resolution if an item arrives damaged. Mobility Direct will work with the manufacturer to find a resolution if you receive an item that was damaged while shipping. Typically, the manufacturer will require documentation of the damage to file a claim with the shipping company. Once the shipping claim is approved, the manufacturer will send a replacement item in most cases.

NO VISIBLE DAMAGE:

If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and/or accept your delivery without making exceptions.

VISIBLE DAMAGE:

If there are visible holes, rips, dents, or tears in any of the packaging, please notate the extent of the damage with pictures, and accept your delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect it before you accept the delivery.

EXTREME DAMAGE:

If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. If the item was shipped without a signature required, please immediately notify our customer service department at (877) 460-1646. Please provide pictures of the packaging prior to opening the package.

CONCEALED DAMAGE: 

If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.

Parts Warranty Information

If you order a part from our website, without providing a serial number to a parts department agent from Mobility Direct, you may lose the right to return an item. We do not accept returns due to compatibility issues unless you provide the serial number for the product you are ordering a part for. Serial numbers need to be provided to a Mobility Direct parts department member via phone or email. You can also provide your product's serial number while adding an item to your cart, and our team will review the compatibility before shipping the item. If you ordered an item that is not compatible, and we received your serial number prior to making the purchase, then we may issue a return authorization. Returns will only be considered when a serial number is provided. No exceptions.

Warranty coverage is provided by the manufacturer of the part you order from Mobility Direct. Our manufacturing partners decide whether or not a warranty claim is approved, not Mobility Direct. Mobility Direct does not provide warranty support or claim approval for parts. If you receive an item that is defective, you can contact Mobility Direct's customer service department to request a warranty claim for you. Mobility Direct agents will contact the manufacturer on your behalf and request approval for a warranty claim if the item is defective or arrives damaged. If the manufacturer denies the warranty claim request, Mobility Direct is not capable or required to take any further action.

Parts Return Policy

Mobility Direct at its sole discretion will decide if a part is eligible for a return based on several factors. The first factor will be if the serial number was provided when making the purchase. Most scooters, power wheelchairs, lift chairs, and vehicle lifts go through version updates. When version updates are made, parts may become incompatible with the older versions. The compatibility of parts is dependent on the serial number of your product, therefore, it is strongly advised that you provide a serial number when making a purchase to ensure that it will be compatible with your product. You can provide a serial number to any of our agents via email, or phone or when checking out on our website. If you do not provide a serial number prior to making a purchase, your part order will not be eligible for a return.

Mobility Direct and the manufacturing partners that we work with will not approve returns for the following items in most cases:

• Batteries
• Tires & Wheels
• Motors / Transaxle Assemblies
• Controllers
• Cargo Storage & Rack Accessories
• Ramps
• Shrouds & Body Panels
• Electrical Boards

If you would like to request a return, please create a help ticket by filling out the form on this page

You may also call (877) 460-1646 to request a return. Once a return request has been made, we will review the sales order, and associated communication with our team to decide if a return authorization is going to be provided or not.

If you receive a return authorization from one of our agents, you may be required to repack the item in the original packaging to have it shipped back. You may be responsible for the cost of the return shipping. All parts are subject to a 20% restocking fee. If one of our agents recommended a part that is not compatible with your model, we may waive the restocking fee and return shipping fee in good faith. Mobility Direct may provide a pre-paid return shipping label at its own discretion.

Dakota Lithium Batteries (“the Manufacturer”) warrants each Dakota Lithium branded Lithium Iron
Phosphate (LiFePO4) battery (“the Battery”) sold by DakotaLithium.com or any of its authorized
distributors or dealers, to be free of defects for a period of 11 years (“the Warranty Period”) from the date
of sale as determined by either the customer’s sale receipt, the shipping invoice and/or the battery serial
number, with proof of purchase. Within the first 5 years of the Warranty Period, subject to the exclusions
listed below, the Manufacturer will credit, replace or repair, if serviceable, the Battery and/or parts of the
Battery, if the components in question are determined to be defective in material or workmanship. After 5
years and up to 11 years, if the components in question are determined to be defective in material or
workmanship, and the Manufacturer deems the components to be repairable, the Battery will be repaired
and returned. If the Manufacturer deems the components to be not repairable, a new, similar Battery will
be offered at a discount of 30% off the price listed at the time of the offer. The offer will be valid for a
period of 30 days after the date of notification.

NON-TRANSFERABLE

This Limited Warranty is to the original purchaser of the Battery and is not transferable to any other
person or entity. Please contact the place of purchase regarding any warranty claim.

WARRANTY EXCLUSIONS

The Manufacturer has no obligation under this Limited Warranty for Battery subjected to the following
conditions (including but not limited to):

• Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect
connections (series and parallel) for desired voltage and AH requirements, or reverse polarity
connections
• Environmental damage; inappropriate storage conditions as defined by the Manufacturer;
exposure to extreme hot or cold temperatures, fire or freezing, or water damage including
submersion
• Repeated exposure of terminals to saltwater without use of dialectic grease and rubber terminal
covers. Need grease and covers? Contact [email protected] for recommendations.
• Damage caused by collision
• Damage due to improper maintenance; under- or over-charging the Battery, dirty terminal
connections
• Battery that has been opened, modified or tampered with
• Battery that was used for applications other than which it was designed and intended for,
including repeated engine starting or drawing more amps then the battery is rated to continually
discharge in the specifications
• Battery that was used on an over-sized inverter/charger (any inverter/charger that is rated to 3500
Watts or greater) without the use of a Manufacturer-approved current surge limiting device
• Battery that was under-sized for the application, including an Air Conditioner or similar device
having a locked rotor startup up current that is not used in conjunction with a Manufacturerapproved surge-limiting device
• Battery that has not been charged for over 1 year (batteries need to be charged regularly to allow
for a long lifespan)
• Battery not stored in adherence to the Manufacturer’s storage guidelines, including storage of the
Battery at low state-of-charge (charge your battery to full before storing!)

• This Limited Warranty does not cover a Battery that has reached its normal end of life due to
usage which may occur prior to the Warranty Period. A battery can deliver only a fixed amount of
Energy over its life which will occur over different periods of time depending on the application.
For example, cycling the battery more than 1 time daily, will cause the normal end of life to occur
before the end of the Warranty Period. The Manufacturer reserves the right to deny a warranty
claim if the Battery is determined, upon inspection, to be at its normal end of life even if within the
Warranty Period.

WARRANTY DISCLAIMER

This limited warranty is in lieu of, and manufacturer disclaims and excludes, all other express warranties.
Manufacturer further limits the duration of all, whether statutory, express or implied warranties, including,
without limitation, any warranty of merchantability or fitness for a particular purpose, to the warranty
period. Manufacturer’s exclusive liability for breach of any warranty on the Battery shall be to replace the
Battery within the warranty period in accordance with the terms of this limited warranty. In no event shall
Manufacturer be liable for any loss or damages of any other kind, whether direct, incidental,
consequential including lost profits, exemplary, special or otherwise, including any lost profits or removal,
shipping, or installation expenses.

EXCEPT FOR THE WARRANTY SET FORTH ABOVE, SELLER MAKES NO WARRANTY
WHATSOEVER WITH RESPECT TO THE GOODS, INCLUDING ANY (A) WARRANTY OF
MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; WHETHER
EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF
TRADE OR OTHERWISE.

LEGAL RIGHTS

Some countries and/or states do not allow limitation on how long an implied warranty lasts or the
exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to
you. This warranty gives you specific legal rights, which may vary from country to country and/or state to
state. This warranty shall be governed by and interpreted in accordance with the laws of North Dakota.
This warranty is understood to be the exclusive agreement between the parties relating to the subject
matter hereof. No employee or representative of Manufacturer is authorized to make any warranty in
addition to those made in this agreement.

NON-DAKOTA LITHIUM WARRANTIES

This Limited Warranty does not cover Battery sold by the Manufacturer or any authorized distributor or
dealer to an Original Equipment Manufacturer (“OEM”). Please contact the OEM directly for warranty
claims regarding such Battery.

NON-WARRANTY REPAIRS

If outside of the Warranty period or for damage not covered under the Warranty, customers may still
contact the Manufacturer for battery repairs. Costs will include, shipping, parts, and $50 per hour of labor.

SUBMITTING A WARRANTY CLAIM

To submit a warranty claim, please contact the original place of purchase. The Battery may be required to
be shipped back to the Manufacturer for further inspection.