Stepless Telescopic Ramp (30016)

Name: Stepless Telescopic Ramp (30016)
Brand: Stepless
SKU: 30016
Price: 439.91 USD
Availability: InStock

Knowing The Rise, Incline & Length is Crucial

The rise in inches is used to determine the ramp's run/length in feet when purchasing a safe ramp application. Generally, the recommended length in feet should equal the rise in inches. Meaning, if the rise is 4 inches, you should have a ramp that has a run/length of 2 feet. The ADA recommends a 1 to 1 ratio, which means 1 foot of ramp run/length for each inch that the rise measures.

NOTE: Ramps that have a 14.5-degree incline or higher, should only be used to transport an unoccupied mobility scooter or wheelchair, not an occupied one.

Below we have provided a tool that you can use to get familiar with the rise, incline, and length of your ramp application.

Rise: You will need to measure the rise, which is the vertical measurement from the ground to the elevated surface where the ramp will be seated.

Incline Rating: It's crucial for you to know what the incline rating of your powered-mobility device is in order to purchase a ramp that will be safe to use. The incline rating of your mobility scooter should be found on our website if we carry it, otherwise, check your user manual.

Run (aka Length): The Length of your ramp will be calculated with the tool below and displayed under the "RUN" title.

Please be sure to use the tool below or call a sales expert to help you find the ramp length before purchasing. We do not accept refunds due to the wrong size being selected. by concalculator.com

Parts Warranty & Shipping Policy

Mobility Direct works with reputable manufacturing companies and importers that are typically willing to support our customers in good faith when an item is defective or damaged upon receipt. When an item arrives that is defective, typically the manufacturing company will send a replacement part out at no additional charge to the customer. Items that are incompatible are not eligible for returns in most cases, please review the information on this page before placing your order.

Shipping Policy:

We do not guarantee shipping delivery times. Once an item is shipped, you will be subject to the return policy. If your item has not shipped, you can request a cancellation and we will issue a 100% refund to the payment method that was used to purchase the part.

Please follow the steps below to help us provide you with a resolution if an item arrives damaged. Mobility Direct will work with the manufacturer to find a resolution if you receive an item that was damaged while shipping. Typically, the manufacturer will require documentation of the damage to file a claim with the shipping company. Once the shipping claim is approved, the manufacturer will send a replacement item in most cases.

NO VISIBLE DAMAGE:

If there are NO visible holes, rips, dents, or tears to any of the packaging, then please sign and/or accept your delivery without making exceptions.

VISIBLE DAMAGE:

If there are visible holes, rips, dents, or tears in any of the packaging, please notate the extent of the damage with pictures, and accept your delivery. Contact our customer service department at (877) 460-1646 if the product is found to be damaged after unpacking. Please note the delivery driver is NOT obligated to wait for you to unpack the scooter to inspect it before you accept the delivery.

EXTREME DAMAGE:

If there IS an extreme amount of obvious damage to the packaging of your scooter, please refuse the delivery as “Damaged in Transit”, then both you and the Delivery Driver must sign the BOL. If the item was shipped without a signature required, please immediately notify our customer service department at (877) 460-1646. Please provide pictures of the packaging prior to opening the package.

CONCEALED DAMAGE:

If there was NO visible damage to the packaging, but the product is damaged, immediately call our customer service department at(877) 460-1646 to report the damage. Concealed damage claims are limited to 72 hours after delivery in order for us to file a damage claim and provide you with the fastest solution.

Parts Warranty Information

If you order a part from our website, without providing a serial number to a parts department agent from Mobility Direct, you may lose the right to return an item. We do not accept returns due to compatibility issues unless you provide the serial number for the product you are ordering a part for. Serial numbers need to be provided to a Mobility Direct parts department member via phone or email. You can also provide your product's serial number while adding an item to your cart, and our team will review the compatibility before shipping the item. If you ordered an item that is not compatible, and we received your serial number prior to making the purchase, then we may issue a return authorization. Returns will only be considered when a serial number is provided. No exceptions.

Warranty coverage is provided by the manufacturer of the part you order from Mobility Direct. Our manufacturing partners decide whether or not a warranty claim is approved, not Mobility Direct. Mobility Direct does not provide warranty support or claim approval for parts. If you receive an item that is defective, you can contact Mobility Direct's customer service department to request a warranty claim for you. Mobility Direct agents will contact the manufacturer on your behalf and request approval for a warranty claim if the item is defective or arrives damaged. If the manufacturer denies the warranty claim request, Mobility Direct is not capable or required to take any further action.

Parts Return Policy

Mobility Direct at its sole discretion will decide if a part is eligible for a return based on several factors. The first factor will be if the serial number was provided when making the purchase. Most scooters, power wheelchairs, lift chairs, and vehicle lifts go through version updates. When version updates are made, parts may become incompatible with the older versions. The compatibility of parts is dependent on the serial number of your product, therefore, it is strongly advised that you provide a serial number when making a purchase to ensure that it will be compatible with your product. You can provide a serial number to any of our agents via email, or phone or when checking out on our website. If you do not provide a serial number prior to making a purchase, your part order will not be eligible for a return.

Mobility Direct and the manufacturing partners that we work with will not approve returns for the following items in most cases:

Batteries
Tires & Wheels
Motors / Transaxle Assemblies
Controllers
Cargo Storage & Rack Accessories
Ramps
Shrouds & Body Panels
Electrical Boards

If you would like to request a return, please create a help ticket by filling out the form on this page

You may also call (877) 460-1646 to request a return. Once a return request has been made, we will review the sales order, and associated communication with our team to decide if a return authorization is going to be provided or not.

If you receive a return authorization from one of our agents, you may be required to repack the item in the original packaging to have it shipped back. You may be responsible for the cost of the return shipping. All parts are subject to a 20% restocking fee. If one of our agents recommended a part that is not compatible with your model, we may waive the restocking fee and return shipping fee in good faith. Mobility Direct may provide a pre-paid return shipping label at its own discretion.

Total Weight	18.000000
Brand	Stepless
Overall Width	Up to 7 3⁄8" (please see size options)
Total Weight	6 - 18 LBS
Max Load	400 - 449 LBS
Weight Capacity	Up to 441 LBS
Foldable	No

When purchasing a Stepless Ramp from Mobility Direct, you will receive warranty coverage directly from the manufacturer. While we try our best to keep all warranty information up to date, the information on this page may be out of date. Manufacturers often will change their warranty coverage without updating their dealers. Please check with the manufacturer directly for up to date warranty coverage information.

Warranty

Guldmann warrants its equipment is free from material defects under normal use, and will perform substantially in accordance with the specifications set forth in the documentation provided with the equipment.

This express warranty shall be in effect for one year from the date of original purchase and installation (the “Warranty Period”). If a valid claim is made during the Warranty Period for malfunction or equipment defect, Guldmann will repair or replace the equipment at no additional cost to you. Guldmann retains sole discretion as to whether the equipment will be repaired or replaced.

The warranty does not cover any part of the equipment that has been subject to damage or abuse by the user or others. The warranty does not cover any part of the equipment that has been altered or changed in any way by the user or others. Guldmann does not warrant that the lifting device functions will meet your requirements, and be uninterrupted or error-free.

The warranty set forth is in lieu of all other express and implied warranties, whether oral, written or implied, and the remedies set forth above are your sole and exclusive remedies. Only an authorized officer of Guldmann may make modifications to this warranty, or additional warranties binding on © Guldmann 05/2021 # 561169_101 19 Guldmann. Accordingly, additional statements such as advertising or presentations, whether oral or written, do not constitute warranties by Guldmann.

This warranty shall be null and void if the equipment is operated and maintained in any manner inconsistent with its intended use or the instructions provided with the product. Further, in order for the warranty to remain in effect for the full Warranty Period, all service to the equipment must be provided by a Guldmann Certified Technician. A Guldmann Certified Technician is a technician who has successfully completed Guldmann Service Training, and who holds a valid Service Training Certificate from Guldmann, and is in possession of a valid password to access Guldmann’s Service and Information Console (SIC). A Guldmann Service Training Certificate and SIC password are valid for three years (only USA) from the date the technician is first certified. Thereafter, the technician must undergo re-certification training to obtain a new valid certificate and password. Any parts or components repaired or replaced by a Guldmann Certified Technician will be guaranteed for the remainder of the Warranty Period. In the event the warranty is rendered null and void, the purchaser shall indemnify and hold Guldmann harmless of and from any and all claims or liability arising as a result of equipment malfunction or misuse.

Service or Repair

Contact Guldmann Repair for authorization to return any defective item during the Warranty Period. You will be provided with a return authorization number and address for returning the item for warranty service or replacement. Do not return items to Guldmann under warranty without receiving a Return Authorization Number. If mailing the item, pack it carefully in a sturdy carton to prevent damage. Include your Return Authorization Number, a brief description of the problem and your return address and phone number. Guldmann does not assume the risk of loss or damage while in transit, so it is recommended you insure the package.

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SKU 30016