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You must activate the brakes with the yellow lever most likely. After doing so, restart the unit and it should work fine. Please check the user manual for instructions on how to activate the free-wheel lever(s). If you can roll the scooter around when the unit is off, that means its in free-wheel mode and it will not work when you turn it on that way. The unit needs to be locked in place with the manual brakes on in order to work, this is a safety feature.